1. What Information We Collect

When you use our services (book online, call us, or WhatsApp us), we may collect the following information:

• Contact Information: Your name, phone number, email address, and location in Qatar
• Service Details: Type of service you need (car key, house lock, smart key, etc.), preferred date and time
• Vehicle Information: Car make, model, and year (only for car key services)
• Communication Data: Call history with us, WhatsApp messages, and email conversations
• Website Usage: Pages you visit on our website (via cookies)

2. How We Collect Information

We collect information in the following ways:

• Directly from you: When you fill out our booking form, contact us via phone, WhatsApp, or email
• Automatically: When you visit our website (cookies and analytics)
• Third-party services: Contact forms processed via FormSubmit.co

3. How We Use Your Information

We use your information only for the following purposes:

• ✅ To respond to your service requests and book appointments
• ✅ To contact you for service confirmation and follow-up
• ✅ To send you a confirmation email after booking
• ✅ To improve our services and customer experience
• ✅ To respond to your inquiries and complaints

Note: We do NOT send marketing emails, newsletters, or promotional messages without your consent.

4. How We Share Your Information

We value your trust. We do NOT sell, trade, or rent your personal information to anyone. We share your information only in these limited cases:

• Booking Confirmation: Your booking details are sent to our email via FormSubmit.co
• Legal Requirements: If required by Qatar law or to protect our legal rights

5. Data Security

We take reasonable steps to protect your information:

• 🔒 All data transmitted via our website is encrypted using SSL
• 🔒 We use secure booking forms
• 🔒 Your phone number is only used for service-related calls

However, no internet transmission is 100% secure. We cannot guarantee absolute security but do our best to protect your data.

6. How Long We Keep Your Information

We keep your information only as long as necessary:

• Booking records: 1 year for service history and warranty purposes
• Contact information: Until you request deletion
• Communication history: 6 months for customer service follow-up

7. Your Rights

You have the following rights regarding your personal information:

• 📋 Access: Ask us what information we have about you
• ✏️ Correction: Correct any inaccurate information
• 🗑️ Deletion: Request deletion of your information
• 🚫 Opt-out: Ask us to stop contacting you

To exercise these rights, simply contact us via phone or WhatsApp.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us understand how visitors use our site. You can disable cookies in your browser settings.

9. Third-Party Services

We use the following third-party services that may collect information:

• FormSubmit.co: To send booking requests to our email
• WhatsApp: For customer communication (owned by Meta)
• Google Fonts & Unsplash: For website design and images

We recommend reviewing their privacy policies for more information.

10. Children's Privacy

Our services are for adults 18 years and older. We do not knowingly collect information from children under 18. If you believe a child has provided us with information, please contact us and we will delete it.

11. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted here with an updated "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us